Every year on March 15, Consumer Rights Day arrives like a clarion call, reminding us to collectively focus on the consumer environment and actively safeguard our legitimate rights. On this profoundly meaningful day, Chenkang Pharmaceutical once again stands at the forefront of protecting consumer health, demonstrating its respect for consumer rights through concrete actions.
This year, on March 15, Chenkang Pharmaceutical solemnly declares to society: We will remain unwavering in upholding product quality standards and work hand-in-hand to create a trustworthy consumer environment.
Quality First: Our Unbreakable Promise
Since its inception, product quality has been the lifeline of Chenkang Pharmaceutical, deeply ingrained in our corporate DNA. We recognize that product quality directly impacts consumer health and safety, leaving no room for negligence. To this end, we have meticulously established a rigorous quality management system, implementing strict controls and supervision at every stage—from raw material selection and procurement to production processes and final product inspection.
Our production lines are equipped with specialized testing equipment and dedicated technicians who act as guardians of quality. Through multi-layered screening and meticulous checks, we ensure that every product meets national standards and our internal quality benchmarks. Additionally, we maintain long-term partnerships with domestic and international raw material suppliers, ensuring stability and excellence from the source.
Transparency: Our Responsibility to Consumers
Consumers have the right to accurate product information—a cornerstone of consumer rights protection. Chenkang Pharmaceutical adheres to the principle of ethical business practices, providing comprehensive and precise product details. Our product labels clearly list ingredients, usage guidelines, precautions, and other critical information to ensure proper use.
We also offer accessible consultation services through our official website and customer service hotline, addressing any questions or concerns promptly. By fostering transparency, we empower consumers to make informed decisions and enjoy peace of mind when choosing Chenkang products.
Consumer Advocacy: Our Commitment in Action
On this special day, Chenkang Pharmaceutical reaffirms its pledge to consumer advocacy. We understand that consumer satisfaction and trust are the bedrock of sustainable growth. To uphold this, we have established a dedicated 24/7 service hotline to receive feedback, complaints, and suggestions.
Should any issues arise—whether related to product quality or service experience—consumers can contact us immediately. We pledge to investigate thoroughly and resolve concerns swiftly, demonstrating our dedication to enhancing satisfaction and loyalty.